Contact information

We do not offer free cancellation or refunds unless the item/s are faulty and we accepted them as faulty goods.

Important: To start a refund process, you must contact Mac Strength Gym Equipment to confirm you want to start the refund process. You must also send the faulty item back to us.

We will contact you to confirm if we accept your refund claim once we have received the goods back in their original box and packaging, no later than 14 days after they have been delivered to you.

Please allow up to 14 days for a refund to be processed after we have inspected the goods.

We cannot provide a refund on any products after the product/s have left our premises.

Refunds are only available on products deemed faulty by Mac Strength gym equipment.

We reserve the right to try to replace or fix a product or part before it is deemed faulty.

This may include a new product delivered to the customer or a member of our staff visiting the customers premises to try to fix the product if deemed necessary.

If a customer receives a faulty or damaged item Mac Strength Gym Equipment must be made aware of the faulty items before assembly and in the condition they received the item.

It is the responsibility of the customer to check the items they received for any possible damage or defects and to make us aware of them immediately as all items are checked before dispatch to prevent any possible problems for the customer.

All items must be returned in the same condition the customer received them in, including all packaging and strapping.