Terms of service

1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply products to you.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are Mac Strength Gym Equipment and registered in Northern Ireland.
2.2 How to contact us. You can contact us by using the details set out on the website’s contact us form.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 Our response times. We aim to respond to all letters and emails within 24 hours of receipt.
2.5 “Writing” includes emails. When we use the words “writing” or “written” in these terms, this includes emails.

3. OUR CONTRACT WITH YOU
3.1 Your order. Your order is an offer to buy the products. When you place an order to purchase a product from us we will send you a message confirming receipt of your order. Our order confirmation does not confirm acceptance of your offer to buy the products.
3.2 How we will accept your order. Our acceptance of your order will take place when we dispatch the product to you and email you to confirm dispatch, at which point a contract will come into existence between you and us. If your order is dispatched in more than one delivery, you may receive a separate confirmation for each delivery, and each dispatch confirmation and corresponding dispatch will conclude a separate contract of sale between us for the products specified in that dispatch confirmation.
3.3 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will refund you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.4 Availability of products. We make every effort to ensure all products are accurately described and available for dispatch within the stated time frame. Should an error occur or a product be unavailable we will contact you as soon as possible via email with the option of either reconfirming your order with the correct details or cancelling your order. Should you wish to cancel a full refund of any amount paid will be issued.
3.5 Products from another manufacturer or distributor. Some products are sent direct from the manufacturer or distributor to your address. Where products are found to be unavailable we will refund the full amount paid in relation to these products and notify you in writing.
3.6 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

4. OUR PRODUCTS
4.1 Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
4.2 Product packaging may vary. The packaging of the product may vary from that shown in images on our website.
4.3 Bespoke products. If we are making the product to your designs, specifications or measurements, you are responsible for ensuring that these designs, specifications and measurements are correct.
4.4 Fitness and exercise related products.For all fitness and exercise related products we advise customers to seek professional medical advice before use to minimise the risk of injury. Always consult your doctor before using any fitness or exercise product.
4.5 Electrical products. For all electrical products you must always ensure a suitable fuse or circuit breaker is in place before using the product.
4.6 Vehicle products. For vehicle products it is your responsibility to ensure that the product is suitable and safely fitted before commencing your journey. You should contact your vehicle manufacturer to check compatibility before purchase and check the product regularly during use to ensure it remains safely fitted at all times. We will not be liable for vehicle products that have been incorrectly fitted or selected.
4.7 Guidelines and instructions. Some of our products are sold subject to guidelines and instructions (some of our guidelines and instructions are available of the point of checkout and in product manuals). It is your responsibility to ensure that all users of the products are fully aware of all product guidelines and instructions before using the products.

5. YOUR RIGHTS TO MAKE CHANGES
5.1 If you wish to make a change to the product you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the product, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 – Your rights to end the contract).

6. OUR RIGHTS TO MAKE CHANGES
6.1 Minor changes to the products. We may change the product:
6.1.1 to reflect changes in relevant laws and regulatory requirements; and
6.1.2 to implement minor technical adjustments and improvements, for example to address a security threat. These changes will not affect your use of the product.
6.2 More significant changes to the products and these terms. We may make changes to these terms or the product, but if we do so we will notify you and you may then contact us to end the contract before the changes take effect and receive a refund for any products paid for but not received.

7. PROVIDING THE PRODUCTS
7.1 Delivery costs. The costs of delivery will be as displayed to you on our website.
7.2 Free delivery. We offer free postage for some items (where advertised). This offer extends to the UK mainland only. Where applicable, we will notify you of free delivery at the point of checkout.
7.3 Delivery. We aim to deliver the products to you as soon as reasonably possible. An estimated delivery date will be notified to you at point of checkout.
7.4 Next day delivery. Please note our cut off time for next day delivery is 13:00 GMT. Next day delivery means next working day so if you order on a Friday by 13:00 GMT the order should arrive the following Monday. This offer extends to the UK mainland only but cannot be offered for all products and/or to all postcodes.
7.5 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.6 Lost or delayed products. Once dispatched orders usually arrive within the time frame stated at checkout. In the case of a lost or delayed product we need to wait at least 14 working days after dispatch before a replacement can be issued. In this case, you may also be required to complete a missing item form to verify that the item has not arrived.
7.7 Delivery address. The products you order will be delivered to the address you give when you place your order unless agreed in writing. If you place an order and later discover that the address you supplied at time of purchase was incorrect, it will be your responsibility to locate the delivery. We will only resend the order once the original order has been returned to us.
7.8 If you are not at home when the product is delivered. If no one is available at your address to take delivery and the products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot.
7.9 If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.
7.10 Your legal rights if we deliver products late. You have legal rights if we deliver any products late. If we miss the delivery deadline for any products then you may treat the contract as at an end straight away if any of the following apply:
7.10.1 we have refused to deliver the products;
7.10.2 delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
7.10.3 you told us before we accepted your order that delivery within the delivery deadline was essential.
7.11 Ending the contract for late delivery.If you do choose to treat the contract as at an end for late delivery under clause 7.10, you can cancel your order for any of the products or reject products that have been delivered. If you wish, you can reject or cancel the order for some of those products (not all of them), unless splitting them up would significantly reduce their value. After that we will refund any sums you have paid to us for the cancelled products and their delivery. If the products have been delivered to you, you must either return them in person to where you bought them or post them back to us or (if they are not suitable for posting) allow us to collect them from you. Please contact us for a return form.
7.12 When you become responsible for the products. A product will be your responsibility from the time we deliver the product to the address you gave us or a delivery depot for you to collect.
7.13 When you own products. You own a product once we have received payment in full.
7.14 Reasons we may suspend the supply of products to you. We may have to suspend the supply of a product to:
7.14.1 deal with technical problems or make minor technical changes;
7.14.2 update the product to reflect changes in relevant laws and regulatory requirements;
7.14.3 make changes to the product as requested by you or notified by us to you (see clause 6).
7.15 Your rights if we suspend the supply of products. We will contact you in advance to tell you we will be suspending supply of the product, unless the problem is urgent or an emergency. You may contact us to end the contract for a product if we suspend it, or tell you we are going to suspend it and we will refund any sums you have paid in advance for the product.
7.16 We may also suspend supply of the products if you do not pay. If you do not pay us for the products when you are supposed to (see clause 12.5) and you still do not make payment within three days of us reminding you that payment is due, we may suspend supply of the products until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the products. We will not suspend the products where you dispute the unpaid invoice (see clause 12.6). We will not charge you for the products during the period for which they are suspended.
7.17 Collection or swaps. If we arrange a collection or swap out with you we will have no liability to you in the event the courier is delayed or fails to arrive.
7.18 Delivery to a remote location. If you live in a remote location such as the Scottish Highlands, offshore islands or Northern Ireland, we may levy a surcharge to cover the extra carriage to these areas. Should this be the case we will contact you with the option of either paying the surcharge or cancelling the order.
7.19 Badly damaged or opened deliveries.If the courier asks you to sign for the products then please check their condition. If the product or packaging has been badly damaged or opened you must make a note of this with the courier when signing. Do not reject the products – you must sign for them and then notify us of any problems. If the product or packaging is damaged you must send us photographic evidence.

8. YOUR RIGHTS TO END THE CONTRACT
8.1 You can always end your contract with us. Your rights when you end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract:
8.1.1 If what you have bought is faulty or misdescribed you may have a legal right to end the contract (or to get the product repaired or replaced or to get some or all of your money back), see clause 11;
8.1.2 If you want to end the contract because of something we have done or have told you we are going to do, see clause 8.2;
8.1.3 If you have just changed your mind about the product, see clause 8.3. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions and you will have to pay the costs of return of any product;
8.1.4 In all other cases (if we are not at fault and there is no right to change your mind), see clause 8.7.
8.2 Ending the contract because of something we have done or are going to do. If you are ending a contract for a reason set out at clause 8.2.1 to clause 8.2.5 below the contract will end immediately and we will refund you in full for any products which have not been provided. The reasons are:
8.2.1 we have told you about an upcoming change to the product or these terms which you do not agree to (see clause 6.2);
8.2.2 we have told you about an error in the price or description of the product you have ordered and you do not wish to proceed;
8.2.3 there is a risk that supply of the products may be significantly delayed because of events outside our control;
8.2.4 we have suspended supply of the products for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than two months; or
8.2.5 you have a legal right to end the contract because of something we have done wrong (including because we have delivered late (see clause 7.10).
8.3 Exercising your right to change your mind (Consumer Contracts Regulations 2013). For most products bought online you have a legal right to change your mind within 14 days and receive a refund. These rights, under the Consumer Contracts Regulations 2013, are explained in more detail in these terms.
8.4 Our industry leading money back guarantee. We want to ensure that you are delighted with the products that you order from us, that’s why we offer an industry leading 30 day money back guarantee on all products purchased through this site. Please note, these terms reflect the goodwill guarantee offered to our UK customers, which is more generous than your legal rights under the Consumer Contracts Regulations in the way set out below. This industry leading money back guarantee does not affect your legal rights in relation to faulty or misdescribed products (see clause 11.2):